Platinum Customers
Priority Telephone Support & Priority E- Mail Support
Please use telephone numbers and email addresses sent to you when you enrolled. If you don't have that information please use email support above and specify your status and once confirmed our priority email and telephone number will be emailed directly to you.
Corporate Information
Headquarters:
EFile 411, Inc.
303 SE 17th Street
Suite 309-156
Ocala, FL 34471
Toll-Free: 877-EFILE411
Customer Service Hours:
Mon- Fri. 9am-8pm (EST)
Sat 10am-4pm
Sun Closed
Accuracy Guarantee
We guarantee the accuracy of the calculations performed in our tax software will be free from arithmetic errors. If you receive a notice from the IRS which shows a calculation error in our tax software we will refund the purchase price paid. Please submit your requests via email along with a copy of the IRS notice within 30 days from the date on the IRS notice.
Quarterly Insider News & Tips
All of our clients will automatically be enrolled to receive our quarterly tax tips and insider news. If you do not want to receive this short informative document please contact us. We do not sell or disclose email addresses or any other information to third parties this is strictly done for the benefit of our clients.
Refund Policy
The payment of all fees and charges must be made by your valid credit or charge card (or other payment mechanism made available through the service) and are non-refundable. We will not issue a refund for tax returns rejected by the IRS or any state agency.
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